Senior Application Engineer developing Salesforce Service and Marketing Cloud solutions for Arc’teryx’s Guest Services and After - Sales operations. Leading platform architecture, integrations, optimization, and AI - enabled solutions.
About the role
- Technical Service Engineer maintaining and repairing fertility laboratory equipment for Vitrolife Group. Supporting North American customers through installations, troubleshooting, training, and extensive travel.
Responsibilities
- Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
- Install capital equipment at customer sites according to specifications
- Troubleshoot and repair Vitrolife Group capital equipment remotely and onsite
- Provide timely and professional technical support to customers and internal teams
- Document service activities and maintain accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain high customer satisfaction through proactive communication
- Travel extensively, with a minimum of 80% travel, for installations, service calls, and training
- Participate in a nights-and-weekends on-call rotation with other service team members
Requirements
- Minimum associate degree in a technical or engineering program
- 1–2 years in a technical or engineering role
- Hands-on experience with hardware assembly and software configuration
- Familiarity with IT troubleshooting, networking, and system integration
- Strong understanding of electromechanical systems, including pneumatics
- Advanced PC knowledge: hardware assembly, software setup, and networking
- Skilled in diagnosing and resolving technical issues across IT and lab equipment
- Professional appearance and communication in customer-facing settings
- Organized, logical, and detail-oriented approach to problem-solving
- Ability to follow protocols and ask clarifying questions when needed
- Comfortable working independently and managing extensive travel schedules
- Applicants must be legally eligible to work in Canada
- Successful completion of a background check
Benefits
- Paid Time Off
- Paid Holidays
- Medical coverage
- Dental coverage
- Vision coverage
- Basic Life and AD&D Coverage
- Voluntary Life Insurance
- Long-Term Disability
- Employee Assistance Program (EAP)
- RRSP with Employer Match
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