Scrum Master guiding Agile project delivery for Desjardins in Montréal. Facilitating Scrum teams, managing backlogs, removing impediments, and coaching stakeholders.
About the role
- Scrum Master leading Agile practices and improving efficiency in development teams at BPO Services. Responsible for coordinating teams and implementing metrics for project delivery.
Responsibilities
- Manage Agile procedures, including PIP planning, iterations, demos, and retrospectives.
- Conduct assessments of engineers and product team leads.
- Maintain a general development plan in Jira, monitoring deadlines and task completion.
- Coordinate 3 development teams, ensuring autonomy and operational efficiency.
- Propose effective methods and approaches to achieve business results in alignment with company priorities.
- Build and maintain realistic planning and execution processes with teams to ensure timely deliveries.
- Define and utilize key metrics to analyse and improve team performance.
- Effectively manage conflicts and train teams to handle challenges proactively.
- Act as facilitator, process manager, mentor, and change agent, contributing to organization-level process improvements.
Requirements
- Minimum 3 years’ experience as a Scrum Master, Agile Leader, or similar role in development/testing teams.
- Proficiency with Agile tracking tools (e.g., Jira, Confluence).
- Ability to plan iterations, resolve conflicts, and remove bottlenecks.
- Skilled in facilitating meetings and interacting with multiple management levels.
- Experience conducting team assessments and evaluating effectiveness.
- Strong understanding of the software development lifecycle (SDLC).
- Systems thinker capable of seeing the big picture and identifying root causes.
- Practical knowledge of Scrum and Kanban methodologies.
- Excellent written and verbal communication skills in English.
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