Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.
About the role
- Implementation Specialist onboarding customers for Distill’s AI-powered founder outreach platform. Configuring workflows, driving launches, and improving scalable implementation processes.
Responsibilities
- Own customer implementations from kickoff to successful launch
- Learn each customer's business and configure Distill around their goals
- Build customer workflows, target audiences, and search configurations
- Guide customers through onboarding, training, and adoption
- Identify blockers and proactively drive implementations forward
- Create playbooks, templates, and best practices that improve every future implementation
- Partner closely with Product and Engineering to turn customer feedback into product improvements
- Help transform manual implementation work into scalable product capabilities
Requirements
- 3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing role
- Experience onboarding SaaS customers from kickoff through go-live
- Strong project management and organizational skills
- Comfortable working directly with customers and cross-functional teams
- Curious, analytical, and excited to solve ambiguous problems
- Comfortable learning AI products and adopting new technologies quickly
- Excellent written and verbal communication skills
- Thrives in early-stage startup environments where you'll build processes—not just follow them
Benefits
- Equity
- Remote-first culture
- High degree of autonomy and trust
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No Education Requirement
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