About the role

Software Implementation Specialist guiding clients through seamless software onboarding at WellnessLiving. Delivering product training and managing implementation for a client-focused experience.

Responsibilities

Lead clients through a seamless implementation and onboarding journey, ensuring timelines are met and expectations are exceeded.
Deliver personalized online product training as part of the implementation process, tailored to the client’s business needs, empowering them to confidently use WellnessLiving in their day-to-day operations.
Build strong relationships with customers by providing proactive communication and clear progress updates.
Collaborate with cross-functional teams to resolve implementation and onboarding challenges and continuously improve the client experience.
Manage support tickets and issues with urgency, always maintaining a solutions-first mindset.
Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers.

2-3 years of hands-on experience in software implementation, customer onboarding, or account management, ideally in a SaaS environment.
Exceptional communication and interpersonal skills, with the ability to quickly build trust and strong relationships with customers.
An active, empathetic listener, with excellent written and verbal communication skills.
Highly organized and detail-oriented, able to manage multiple clients and projects at once.
Creative problem-solver who thrives in fast-paced, evolving environments.
Comfortable working with tools such as Microsoft 365 (including intermediate Microsoft Excel skills), CRMs (Zoho, Salesforce), and ticket/project management systems.

Competitive salary
Vacation
Remote work environment
Opportunities for career growth and development
Work in a culture that values creativity, collaboration, and continuous learning