Solution Architect providing senior technical leadership across platforms for AI and software engineering at Apply Digital. Leading architectural decisions and guiding teams to deliver high - quality software efficiently.
About the role
- Software Implementation Specialist guiding clients through seamless software onboarding at WellnessLiving. Delivering product training and managing implementation for a client-focused experience.
Responsibilities
- Lead clients through a seamless implementation and onboarding journey, ensuring timelines are met and expectations are exceeded.
- Deliver personalized online product training as part of the implementation process, tailored to the client’s business needs, empowering them to confidently use WellnessLiving in their day-to-day operations.
- Build strong relationships with customers by providing proactive communication and clear progress updates.
- Collaborate with cross-functional teams to resolve implementation and onboarding challenges and continuously improve the client experience.
- Manage support tickets and issues with urgency, always maintaining a solutions-first mindset.
- Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
- Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers.
Requirements
- 2-3 years of hands-on experience in software implementation, customer onboarding, or account management, ideally in a SaaS environment.
- Exceptional communication and interpersonal skills, with the ability to quickly build trust and strong relationships with customers.
- An active, empathetic listener, with excellent written and verbal communication skills.
- Highly organized and detail-oriented, able to manage multiple clients and projects at once.
- Creative problem-solver who thrives in fast-paced, evolving environments.
- Comfortable working with tools such as Microsoft 365 (including intermediate Microsoft Excel skills), CRMs (Zoho, Salesforce), and ticket/project management systems.
Benefits
- Competitive salary
- Vacation
- Remote work environment
- Opportunities for career growth and development
- Work in a culture that values creativity, collaboration, and continuous learning
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