Data analyst collecting, analyzing, and interpreting data for Desjardins, North America's largest cooperative financial group. Building complex reports and advising stakeholders on data management solutions.
About the role
- Merchant Services Analyst providing customer due diligence and managing acquiring services at Windcave. Responsible for application decisions, issue resolution, and stakeholder relationships in payment technology.
Responsibilities
- Make sound merchant application decisions based on credit checks and quality analysis
- Responsible for end to end customer due diligence (CDD)
- Responsible for provisioning of acquiring services in the system
- Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back
- Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
- Work efficiently, accurately and consistently to defined processes
- Build strong working relationships with internal and external stakeholders
- Assist Enterprise customers with custom reporting and analysis
- Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
- To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence
Requirements
- 2 to 3 years of experience with banking /merchant services
- Bachelor’s degree in finance, fintech, or related field
- Knowledge of AML/KYC ideal but not mandatory
- Can work full-time
- Excellent communication skills
- Strong customer services skills
- Excellent analytical and problem-solving skills
- Attention to detail
Benefits
- Competitive salary
- Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
- Flexible working hours
- Career development and long-term career opportunity
- Discounted health insurance (depending upon eligibility)
- Diverse, energetic and friendly team environment
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