Solution Architect leading enterprise AI architecture, governance, and delivery standards for Bits In Glass and ConveneAI. Shaping client engagements and scaling reusable AI accelerators.
About the role
- Senior Solutions Engineer (Pre-Sales) assisting customer engagements across North America through technical discovery and solution planning. Collaborates with the Sales organization to deliver carrier-grade video solutions.
Responsibilities
- Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales)
- Support customer engagements across North America through advanced technical discovery, solution planning, and production deployment support
- Lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility
- Run effective technical discovery, identify efficiencies and opportunities within customer workflows, and translate those insights into well‑designed, well‑documented solutions
- Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
- Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
- Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
- Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
- Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
- Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
- Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
- Stay current with evolving technologies, customer architectures, and industry trends.
Requirements
- 10+ years of professional experience in the video headend equipment industry
- Strong familiarity across workflows “from the bird to the box,” including encoding, transcoding, and transport stream processing
- Working knowledge across many of the following technologies and standards (not all required): IPTV and Cable headend systems; MPEG‑2 Transport Streams (SPTS/MPTS); multiplexing; ASI; ATSC 1.0/3.0; QAM; DVB‑C Annex B; ABR/OTT; HLS; MPEG‑DASH; DRM; EAS; and a range of video and audio encoding and transcoding formats
- Extensive professional experience with Linux (multi‑distribution experience preferred), including common administrative and troubleshooting toolsets used in production environments
- Administrator‑level networking skills, including diagnostics, routing and switching fundamentals, Layer‑3 concepts, and practical troubleshooting within complex customer environments.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non‑technical audiences
- Demonstrated consultative skills, including asking thoughtful questions, clarifying ambiguous requirements, and surfacing unspoken needs and constraints during customer discovery
- Proficiency with Microsoft 365, including Visio, Teams, Outlook, and SharePoint.
- Demonstrated ability to produce clear, professional technical documentation and block diagrams suitable for customer validation and internal execution.
Benefits
- Comprehensive health, dental, and vision coverage
- Employee & Family Assistance Program (EFAP) to support you and your family
- Health & Wellness Spending Account, giving you flexibility to use benefits where you need them most
- RRSP matching program to help you plan for the future
- Paid volunteer hours so you can support causes you care about.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Data and AI Customer Solutions Architect selling cloud, analytics, and AI solutions at Softchoice, an IT solutions provider. Leading executive sales cycles, partner co - selling, and AI adoption strategies.
Data Integration Engineer building resilient API, webhook, and data pipelines for SafelyYou’s AI - powered senior - care platform. Supporting partner integrations, backfills, monitoring, and technical documentation.
Systems Integration Engineer leading multidisciplinary rail systems integration for AtkinsRéalis. Supporting design, construction, testing, commissioning, and stakeholder coordination.
Business Solutions Manager maintaining JTI’s consumer applications and digital platforms across the Americas. Driving system rollouts, AI adoption, consumer data ecosystems, and budget efficiency.
Databricks Solution Architect designing enterprise Lakehouse and AI platforms for Bits In Glass. Building prototypes, guiding customers, and shaping technical strategies across Canada.
Salesforce Solution Architect advising Canadian Public Sector enterprises on Salesforce architecture and implementations. Leading customer workstreams, risk resolution, and business - value - driven platform solutions.
Solutions Architect translating finance requirements into Prophix One system designs. Guiding implementations, mentoring consultants, and shaping product direction for global customers.
Data Integration Engineer building secure, real - time integrations between customer systems and Prophix’s financial performance platform. Supporting cloud migration, APIs, and enterprise data connectivity.
Solutions Architect expanding cybersecurity programs for Trail of Bits, a research - driven cybersecurity firm. Building technical roadmaps, scoping engagements, and guiding strategic client accounts.