Technical Solutions Manager leading CIRA's Cyber - DNS team to enhance Canada's cybersecurity and DNS infrastructure. Coaching and overseeing service delivery for key clients and stakeholders.
About the role
- Senior Solutions Engineer (Pre-Sales) assisting customer engagements across North America through technical discovery and solution planning. Collaborates with the Sales organization to deliver carrier-grade video solutions.
Responsibilities
- Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales)
- Support customer engagements across North America through advanced technical discovery, solution planning, and production deployment support
- Lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility
- Run effective technical discovery, identify efficiencies and opportunities within customer workflows, and translate those insights into well‑designed, well‑documented solutions
- Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
- Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
- Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
- Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
- Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
- Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
- Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
- Stay current with evolving technologies, customer architectures, and industry trends.
Requirements
- 10+ years of professional experience in the video headend equipment industry
- Strong familiarity across workflows “from the bird to the box,” including encoding, transcoding, and transport stream processing
- Working knowledge across many of the following technologies and standards (not all required): IPTV and Cable headend systems; MPEG‑2 Transport Streams (SPTS/MPTS); multiplexing; ASI; ATSC 1.0/3.0; QAM; DVB‑C Annex B; ABR/OTT; HLS; MPEG‑DASH; DRM; EAS; and a range of video and audio encoding and transcoding formats
- Extensive professional experience with Linux (multi‑distribution experience preferred), including common administrative and troubleshooting toolsets used in production environments
- Administrator‑level networking skills, including diagnostics, routing and switching fundamentals, Layer‑3 concepts, and practical troubleshooting within complex customer environments.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non‑technical audiences
- Demonstrated consultative skills, including asking thoughtful questions, clarifying ambiguous requirements, and surfacing unspoken needs and constraints during customer discovery
- Proficiency with Microsoft 365, including Visio, Teams, Outlook, and SharePoint.
- Demonstrated ability to produce clear, professional technical documentation and block diagrams suitable for customer validation and internal execution.
Benefits
- Comprehensive health, dental, and vision coverage
- Employee & Family Assistance Program (EFAP) to support you and your family
- Health & Wellness Spending Account, giving you flexibility to use benefits where you need them most
- RRSP matching program to help you plan for the future
- Paid volunteer hours so you can support causes you care about.
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