Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
About the role
- Contract Technical Analyst enhancing IT data for disaster recovery solutions using Microsoft 365 tools. Collaborating with IT teams and providing technical support while ensuring compliance and system integrity.
Responsibilities
- Spearheading the enhancement and maintenance of IT data for disaster recovery and asset management repositories, ensuring their robustness and reliability.
- Harnessing the capabilities of Microsoft 365 tools, such as SharePoint, Power Automate, and Teams, to design and optimize disaster recovery solutions.
- Collaborating closely with IT teams to understand the repository's technical requirements, making sure it meets organizational objectives and standards.
- Translating business needs into functional specifications, workflows, and design documents, ensuring seamless integration of the repositories into the program(s).
- Conducting regular audits of the repositories to ensure data accuracy, system integrity, and compliance with eHealth's standards.
- Providing training and support to eHealth staff on utilizing the repositories, leveraging Microsoft 365 tools effectively.
- Troubleshooting and resolving any technical issues or challenges related to the repositories, ensuring minimal downtime.
- Assisting in the development and execution of test plans to validate repository functionality, data integrity, and security measures.
- Working alongside the program manager to communicate progress, challenges, and milestones related to the disaster recovery repository's development and management.
Requirements
- Have a bachelor's degree in Information Technology or Computer Science.
- Have a minimum of five (5) years experience working as a Technical Analyst.
- Deep familiarity with Microsoft 365 tools, especially SharePoint, Power Automate, and Teams.
- A certification in Microsoft 365 would be an asset.
- Demonstrated experience in setting up, optimizing, and maintaining data repositories or similar platforms using Microsoft 365 tools.
- Proven ability to translate business needs into functional and technical specifications.
- Demonstrated experience in methodical approach to problem-solving with excellent troubleshooting skills.
- Experience in conducting audits, quality assurance tests, and data validation exercises.
- Experience in providing training and technical support to a diverse group of users, adapting explanations to varying technical proficiencies.
Benefits
- N/A
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