Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
About the role
- Solutions Engineer acting as technical liaison for strategic enterprise partners. Troubleshooting integrations and ensuring technical readiness for launches at Xsolla.
Responsibilities
- Serve as the technical liaison for strategic enterprise partners during the post-sales relationship
- Join partner calls to answer technical questions in real time
- Respond to technical inquiries quickly
- Create, own, and drive Xsolla Service Desk tickets to resolution
- Create and manage Partner Launch Event tickets for partner sales and launches
- Follow engineering and deployment processes carefully
Requirements
- Strong working knowledge of REST APIs, JSON, and webhooks
- Hands-on debugging and troubleshooting ability
- Excellent partner-facing communication
- Comfort working in a ticketing/issue-tracking workflow
- Ownership mentality
- Experience in video game commerce, payments, e-commerce, or fintech platforms (preferred)
Benefits
- medical, dental, and vision
- PTO
- personalized career roadmap
- professional development through training and educational opportunities
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