Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- L3 Network & MSP Support Engineer overseeing enterprise client's support tickets. Troubleshooting complex issues in networking, cloud services, and Microsoft 365 for diverse sectors.
Responsibilities
- Provide advanced technical support for enterprise clients
- Own complex P1/P2 tickets escalated from L1/L2 teams
- Diagnose and resolve routing, switching, firewall, VPN, and WiFi connectivity issues
- Troubleshoot AWS and Azure connectivity and configuration issues
- Resolve Exchange Online, SharePoint, and Teams service issues
- Investigate SIEM alerts and false positives
- Mentor L1/L2 engineers on complex issues
- Create and update knowledge base articles for common issues
Requirements
- 5+ years technical support experience with enterprise infrastructure (networking, cloud, Microsoft 365, or security)
- At least 2 years hands-on MSP help desk or support environment experience
- Proven troubleshooting skills across multiple technology domains
- Strong OSI model understanding
- Ability to troubleshoot routing (BGP, OSPF), switching (VLAN, STP), and firewall (Cisco ASA, Palo Alto, Fortinet) issues
- Understand WAN/VPN technologies, WiFi, DNS/DHCP
- Hands-on AWS and Azure experience troubleshooting real-world issues
- Support experience with Exchange Online, SharePoint, Teams
- Familiarity with EDR/MDR tools (Defender for Endpoint, Huntress) and alert investigation
- Basic PowerShell for troubleshooting Active Directory, Exchange, and Intune issues
- Organized and detail-oriented
- Comfortable working a dedicated evening shift with focus and consistency.
Benefits
- opportunities for continuous learning
- chance to work with some of the best minds in the industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Engineer providing escalated technical support for AI platform in insurance claims. Collaborating with cross - functional teams to resolve complex issues and maintain platform configurations.
Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.