About the role

Manage product rollouts and go-to-market strategies for Fidelity Clearing Canada's client base.

Responsibilities

The Product Implementation Manager is responsible for defining go-to-market strategies, managing rollouts and ensuring adoption of new products, services and processes across FCC’s client base. This includes managing product, feature and service roll outs, collaborating with product solutions managers, marketing, training and support teams, working with clients to ensure successful deployment, responding to client feedback, developing in-depth understanding of FCC’s products and services, defining and measuring OKRs, continuously improving implementation processes, and operating regular client focus groups.

University degree or equivalent experience (nice to have degree or certification in adult training and development). 3-5 years’ experience in client-facing roles in a B2B environment. Experience in product implementation. Product and/or project management preferred. Excellent organizational skills with proven track record in managing and delivering critical projects in a SaaS environment. Ability to efficiently work and communicate across functions. Confident, strong relationship builder. Strong client experience with proven ability to understand client needs. Analytical mindset with experience in defining, visualizing, and reporting on business metrics. Highly effective research skills. Strong critical thinking and problem-solving skills. Excellent communication and leadership skills. Presentation skills. Ability to drive consensus amongst key stakeholders.

Flexible working arrangements – 100% remote, hybrid, and in office options. Competitive total compensation, including company contributions to group RRSP without matching requirement. Comprehensive health benefits with 100% employer-paid premiums, including up to $5000 annually for mental health services and therapy. Parental leave top-up to 100% of salary for 25 weeks. Up to $650 for home office equipment. Generous time off policy, including 2 paid volunteer days annually. Diversity and inclusion programs. Extensive professional development opportunities, including access to over 11,000 training courses, tuition reimbursement, and monetary rewards for completing a required designation.