Salesforce and RevOps administrator maintaining the systems behind Amilia’s recreation - management SaaS platform. Configuring integrations, data workflows, reporting, and AI - assisted automation.
LP
Systems Administrator/Operations Support Specialist – Intermediate
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Systems Administrator/Operations Support Specialist needed for onsite contract in Toronto, Ontario. Must have experience in systems administration, software upgrades, and monitoring.
Responsibilities
- Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations. Performs software upgrades, applies patches, and provides customer interface to ensure requested changes are implemented. Monitors computer workload trends and makes adjustments to ensure optimum utilization of computer resources. Upkeeps, configures, installs and supports the clients’ network and coordinates the various systems.
Requirements
- Must Have: Identify and provide solutions to complex application development problems. Ability to acquire knowledge of program area, IT systems, and business environment. Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented. Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Nice Have: Knowledge of, or ability to gain knowledge in, the Public Sector / OPS IT Service Management framework. Open to learning new contact center solutions applications. Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), Computer Talk (Ice bar application – secondary), and NICE workforce management applications. General Skills: Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations. Experience with one or more operating systems. Experience with one or more hardware platforms. Experience with information retrieval packages. Experience with one or more communications protocols. Experience with middleware and gateways. Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills. A team player with a track record for meeting deadlines. Desirable Skills: Experience with distributed and networked systems. Awareness of emerging IT trends. Experience in one or more programming languages. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
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