Credit-processing virtual assistant supporting a global business consulting firm’s client operations. Preparing dispute packets, conducting bureau follow-ups, and maintaining client records.
Responsibilities
Prepare dispute packets using established client procedures
Review client credit information and supporting documentation
Log into approved client and bureau platforms to review updates
Track dispute cycles, follow-up dates, and outstanding actions
Document completed work and account updates accurately
Follow SOPs for recurring credit-processing activities
Conduct bureau-related calls using approved processes and scripts
Gather and document relevant information from calls
Maintain clear notes and updates within client records
Escalate unusual issues or questions to the client when necessary
Support routine client follow-up regarding required documentation or account progress
Maintain accurate client information in GoHighLevel
Use Slack for internal communication and status updates
Follow and maintain SOPs in Notion
Organize documentation and ensure assigned client tasks are completed on schedule
Provide additional administrative and executive-support responsibilities as the role develops
Support a business consulting firm’s credit-related processing, client operations, efficiency, and service delivery
Report to a point of contact to be determined
Requirements
Offshore independent contractor
Part-time availability of 20 contracted hours per week, with possible increases based on performance
Availability Monday through Friday
Availability for the stated schedule of 9:00 AM–2:00 PM CST, including a 1-hour lunch from 12:00 PM–1:00 PM, subject to client and time-zone requirements
Loan processing, mortgage processing, financial documentation, or similar processing experience strongly preferred
Executive assistant or business support experience strongly preferred
Previous credit repair, credit education, dispute-processing, or related experience strongly preferred
GoHighLevel experience strongly preferred
Slack and Notion experience strongly preferred
Strong written and verbal English communication required
Strong attention to detail and documentation accuracy required
Hands-on loan processing, credit repair, mortgage support, or similar experience
Comfortable conducting bureau-related phone calls
Ability to manage multiple client files
Ability to follow detailed SOPs while becoming increasingly independent
Comfortable asking appropriate questions during training and applying feedback consistently
Knowledge of GoHighLevel, Slack, Notion, credit/bureau platforms, and Microsoft Office/Google Workspace
Native or near-native English required (Level A-B accent preference)
Must operate under a Master Services Agreement and Statement of Work
This is an independent contractor opportunity, not employment
Benefits
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
Hours will increase based on performance
Reasonable efforts to align the assigned VA’s schedule with the client’s preferred hours
Remote work
Flexible schedule changes by mutual written agreement
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