Credit Processing, Client Operations Virtual Assistant

Posted 4 days ago

Apply Now

Resume Score

Check how well your resume matches this job before you apply.

Sign in to check score

About the role

  • Credit-processing virtual assistant supporting a global business consulting firm’s client operations. Preparing dispute packets, conducting bureau follow-ups, and maintaining client records.

Responsibilities

  • Prepare dispute packets using established client procedures
  • Review client credit information and supporting documentation
  • Log into approved client and bureau platforms to review updates
  • Track dispute cycles, follow-up dates, and outstanding actions
  • Document completed work and account updates accurately
  • Follow SOPs for recurring credit-processing activities
  • Conduct bureau-related calls using approved processes and scripts
  • Gather and document relevant information from calls
  • Maintain clear notes and updates within client records
  • Escalate unusual issues or questions to the client when necessary
  • Support routine client follow-up regarding required documentation or account progress
  • Maintain accurate client information in GoHighLevel
  • Use Slack for internal communication and status updates
  • Follow and maintain SOPs in Notion
  • Organize documentation and ensure assigned client tasks are completed on schedule
  • Provide additional administrative and executive-support responsibilities as the role develops
  • Support a business consulting firm’s credit-related processing, client operations, efficiency, and service delivery
  • Report to a point of contact to be determined

Requirements

  • Offshore independent contractor
  • Part-time availability of 20 contracted hours per week, with possible increases based on performance
  • Availability Monday through Friday
  • Availability for the stated schedule of 9:00 AM–2:00 PM CST, including a 1-hour lunch from 12:00 PM–1:00 PM, subject to client and time-zone requirements
  • Loan processing, mortgage processing, financial documentation, or similar processing experience strongly preferred
  • Executive assistant or business support experience strongly preferred
  • Previous credit repair, credit education, dispute-processing, or related experience strongly preferred
  • GoHighLevel experience strongly preferred
  • Slack and Notion experience strongly preferred
  • Strong written and verbal English communication required
  • Strong attention to detail and documentation accuracy required
  • Hands-on loan processing, credit repair, mortgage support, or similar experience
  • Comfortable conducting bureau-related phone calls
  • Ability to manage multiple client files
  • Ability to follow detailed SOPs while becoming increasingly independent
  • Comfortable asking appropriate questions during training and applying feedback consistently
  • Knowledge of GoHighLevel, Slack, Notion, credit/bureau platforms, and Microsoft Office/Google Workspace
  • Native or near-native English required (Level A-B accent preference)
  • Must operate under a Master Services Agreement and Statement of Work
  • This is an independent contractor opportunity, not employment

Benefits

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • Hours will increase based on performance
  • Reasonable efforts to align the assigned VA’s schedule with the client’s preferred hours
  • Remote work
  • Flexible schedule changes by mutual written agreement

Job type

Part Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteWorldwide

Report this job

Found something wrong with the page? Please let us know by submitting a report below.