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About the role
- Implementation Project Manager guiding clients through Absorb’s AI-driven LMS deployments. Managing requirements, integrations, training, timelines, and multiple implementation projects.
Responsibilities
- Own the software implementation process for new clients end-to-end, averaging 8 weeks, via phone, email, and/or virtual meetings
- Gather and document requirements, confirm project scope, and develop achievable timelines and program goals with clients
- Act as a client partner and liaison for cross-departmental collaboration and resource management
- Support and implement additional products and integrations such as RESTful API and CRM/HRM integrations
- Provide in-depth training on the Absorb LMS, including best practices and workflows customized to each client’s needs
- Manage a portfolio of projects while coordinating multiple projects and maintaining high quality
- Guide clients through seamless transition to the Absorb LMS and troubleshoot implementation hurdles
Requirements
- 4+ years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience
- Previous training experience / software training experience
- Understanding of basic online/SaaS (Software as a Service) concepts
- Proven time management skills
- Project oriented mindset
- Previous LMS admin or training experience preferred
- Knowledge in the adult learning and E-learning industry preferred
- PMP or formal project management experience preferred
- Previous experience working with data import tools preferred
- Must be able to show proof of legal eligibility to work in Canada without sponsorship
- Successful candidates are subject to pre-employment background screening, including a criminal record check
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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