About the role

Implementation Project Manager overseeing software implementation for clients at Absorb. Guiding clients through a collaborative onboarding process for Absorb's Learning Management System.

Responsibilities

Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
Act as a client partner and liaison for cross-departmental collaboration and resource management.
Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.

2-5 years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
Previous training experience / software training experience.
Understanding of basic online/SaaS (Software as a Service) concepts.
Proven time management skills.
Project oriented mindset.
Previous LMS admin or training experience.
Knowledge in the adult learning and E-learning industry.
PMP or formal project management experience.
Previous experience working with data import tools.

Fully remote-first work with flexible work arrangements.
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
New Hire Equipment Allowance and monthly Flex Allowance to support your success.
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office