Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Senior Product Manager at Achievers leading product strategy for employee milestone and celebration experiences. Collaborating with design and engineering teams to enhance user engagement.
Responsibilities
- Lead the product behind our Milestone and Celebration experiences.
- Set the roadmap and lead the work alongside your Product Designer and Lead Engineer, across web, mobile, and the channels we integrate with.
- Understand the admins and program owners who run recognition and the employees who receive it, and turn what you learn into clear priorities.
- Improve the automation that spots employee milestones and sends timely, personal celebrations without creating extra work for admins.
- Keep the experience feeling personal and authentic rather than automated and generic.
- Use data, research, and experimentation to guide decisions and measure impact, including participation, recipient response, on-time delivery, and engagement.
- Work with enterprise customers and teams across Achievers to understand their programs, cultural norms, and configuration needs in different regions.
- Make sure celebration experiences work at global scale, with localization, multiple languages, and culturally appropriate recognition across regions.
- Mentor and coach other Product Managers, raising the standard of the work without managing anyone directly.
Requirements
- 5+ years of hand-on product management experience, shipping digital products end to end in SaaS or B2B2C.
- Advanced experience in a product triad, or close partnership with Design and Engineering with shared ownership of strategy and delivery.
- Comfort using data, research, and experimentation to decide what to build and to measure results.
- Strong communication skills and the ability to align people without relying on authority.
- A strong interest in building products that people enjoy using.
- Advantageous but not required: Experience in employee experience, engagement, HR tech, or recognition platforms.
- Experience with automated or triggered experiences, personalization, or messaging and notifications.
- Familiarity with HRIS integrations such as Workday or SuccessFactors.
- Comfort with SQL or BI tools for exploring engagement and sentiment data.
- Interest in applying new technology and AI to improve product experiences.
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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