AVP leading AI transformation, including fraud detection, for Manulife, a global financial services provider. Driving secure, governed Classical, Generative, and Agentic AI solutions across Corporate Functions.
About the role
- Manager, Digital Operations & AI Enablement providing strategic leadership for enterprise platforms at Acosta Group. Overseeing collaboration, communications, and project management across digital systems.
Responsibilities
- Provide strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
- Oversee a blended team, ensure governance and change enablement, and optimize user experience across digital systems.
- Maintain operational continuity—including after-hours support and occasional travel to align global operations.
Requirements
- Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
- 4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
- Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
- Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
- Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
- Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
- Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
- Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.
Benefits
- We prioritize your growth, development, and well-being
- Programs designed to support a fulfilling work-life balance
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