Senior Salesforce Engineer developing Salesforce solutions for Affirm's revenue operations. Collaborating with teams to optimize merchant and revenue organization experiences.
About the role
- Staff Salesforce Architect at Affirm leading technical solutions across Salesforce. Collaborating effectively with cross-functional teams to enhance Customer Success.
Responsibilities
- Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
- Hold a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy.
- Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
- Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
- Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
- Act as a force-multiplier for your team by defining and advocating technical solutions and operational processes.
- Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
- Consistently generate simple, elegant designs and write high-quality, reusable code.
- Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
- Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
- Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
- Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
- Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
- Develop metrics for system observability, availability, and performance.
- Monitor system performance, troubleshoot issues, and drive continuous improvements.
- Provide training and documentation to ensure strong adoption and effective use of business systems.
Requirements
- 7+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
- Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
- Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
- Proven ability to implement and improve Salesforce platform observability and availability best practices.
- Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture.
- Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
- Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
- Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service.
- Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
- Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
- Experience working in Scrum or other Agile methodologies.
- Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development.
- Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
- Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
- Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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