AVP leading AI transformation, including fraud detection, for Manulife, a global financial services provider. Driving secure, governed Classical, Generative, and Agentic AI solutions across Corporate Functions.
About the role
- Forward Deployed Engineer at Agiloft facilitating AI-native solutions for enterprise customers. Collaborating with Customer Success Managers to deploy and optimize workflows.
Responsibilities
- Partner directly with enterprise customers to identify opportunities and unmet needs.
- Quickly translate loosely defined requirements into actionable, working solutions within the product.
- Co-develop business and technical requirements with solution pattern domains.
- Configure and deploy AI-enabled workflows using Agiloft Screens and PromptLab.
- Diagnose and resolve workflow, configuration, and integration challenges.
- Determine when to guide customers through solutions versus directly implementing on their behalf.
Requirements
- Strong client-facing communication skills — able to engage both technical and business stakeholders.
- 3–6 years of experience implementing or configuring enterprise SaaS platforms.
- Experience working with LLM tooling and prompt engineering in applied environments.
- API and integration experience in production environments.
- Ability to translate business requirements into technical architecture.
- Comfortable working independently in a fully remote environment.
Benefits
- Medical, dental, and vision insurance
- Short term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- 401(k) with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position.
- Paid parental leave
- Voluntary benefits including pet insurance
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