About the role

Technical Customer Success Manager responsible for onboarding and supporting clients using Argo platform. Driving value and establishing trusted relationships throughout the customer lifecycle without any specified in-office requirements.

Responsibilities

Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Lead strategic meetings and Executive Business Reviews to share tactical advice
Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives.
Develop, prepare, and nurture customers for advocacy.
Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals. In collaboration with our sales and technical teams, you will be responsible for the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons.
Advocate customer needs/issues across product, marketing, and support functions. Align seamlessly with sales, product management, marketing, and engineering teams. Manage the portfolio of the customers that will be in different stages of the life cycle.

5+ years of experience / 2+ years of experience supporting customers.
Strong technical background (hands-on knowledge of Kubernetes is nice to have)
Naturally curious and creative, eager to learn, adapt and perfect your work, you seek help and put it to good use
Self-starter
Good verbal and very good written communication skills
Ability to break down technical concepts for a wider audience of different stakeholders (ranging from Junior Engineers to C-Level Executives)
Up to date with the latest trends in the DevOps/GitOps/Cloud Native world
Enthusiastic about working with a diverse, global team of professionals across multiple time zones (asynchronously)
Prior experience in Customer Success or equivalent work experience focused on increasing customer satisfaction, adoption, and retention
Familiarity working with clients of all sizes
Willingness to travel if needed
Ability to work independently in an all-remote environment

Akuity is a staunch proponent of open-source software.
We believe it to be the best method of impactful and lasting software development.
We also recognize that at a certain stage in a project’s maturity, OSS benefits from commercial backing to help take it to the next level.
We started Akuity to advocate for the Argo project, share our knowledge and deep expertise of its capabilities, and become a trusted voice for its users.
Akuity’s culture is still developing, but we strongly value humility, authenticity, and diversity.
We want to work with people of different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and work for one another.
We want collaborative, inquisitive, and dedicated individuals to join our team.