Technical Representative supporting iLOQ’s sustainable digital locking and access management systems. Resolving customer cases and training sales teams, partners, and end users across North America.
About the role
- Technical service representative supporting marine and industrial coatings customers for AkzoNobel in Vancouver. Conducting inspections, troubleshooting applications, and assisting sales with product trials.
Responsibilities
- Assist and monitor customers on best coating and painting application practices in accordance with company specifications
- Troubleshoot customer application issues
- Advise customers, applicators, and supervisors when conditions are outside company specifications or application guidelines
- Document unresolved specification issues with exception reports
- Generate and maintain accurate records and application reports for company products
- Record environmental conditions, surface preparation, and relevant coating application information
- Attend scheduled inspections
- Verify specification and standard adherence
- Perform quality checks of surface preparation and painting application steps
- Participate in the selling process by assisting with product trials
- Provide technical reviews, product trials, consultative services, technical analysis, process analysis, and recommendations to customers, distributors, and prospects
- Support the sales team by delivering technical services within an assigned area
Requirements
- Knowledge of coating application techniques and parameters for marine and/or industrial coatings; 5+ years preferred
- Experience working in a shipyard preferred
- Inspection or practical experience working with coatings in an industrial facility or setting
- AMPP, NACE I, Frosio Inspector III or equivalent
- Good computer skills and proficiency with Microsoft Office, especially Word and Excel
- Ability to navigate user-friendly web-based programs
- Good command of English, read, spoken, and written
- Must have a Canadian driver's license
- Ability to travel to the USA if required
- Must be able to pass Security Clearance under the Canadian government’s Controlled Goods Program Security Assessment
Benefits
- Annual bonus: 15%, based on personal and company performance
- Vehicle allowance: $800 per month, plus kilometre reimbursement
- 3 weeks of vacation
- 5 personal/sick days
- 2 company-designated floater days
- Pension plan
- Prescription drug and medical coverage
- Life insurance
- Paramedical services, including massage therapy
- Employee Assistance Program (EAP)
- Telemedicine services
- Physical fitness reimbursement program
- Remote work from a specified territory
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