Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
About the role
- IT Operations Specialist supporting systems, devices, and security for Alpaca’s global brokerage infrastructure. Managing helpdesk, onboarding, MDM, endpoint security, hardware assets, and automation for a distributed North American team.
Responsibilities
- Serve as the go-to person for IT helpdesk requests
- Diagnose and provide IT support for staff
- Work with HR and Security to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of IT assets
- Manage and secure endpoint devices under the direction of the Security Team
- Provide staff training on IT-related topics
- Assist with change management and procurement activities
- Perform other related duties as required
- Report directly to the IT Support Lead
Requirements
- 3+ years of experience in an IT support or helpdesk role
- Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
- Experience with automation workflows, SSO configurations, and scalable onboarding processes
- Good scripting skills with a drive for automation
- Proven experience managing enterprise SaaS platforms
- Experience with cloud-centric environments and cybersecurity capabilities
- Experience with traditional on-prem LAN/WAN environments
- Excellent communication skills, fluent in English (written and verbal)
- Ability to cover Mountain time or Pacific time zones
- Available for on-call rotations and after-hour responses as needed
- Strong analytical and problem-solving skills
- Proactive self-starter and self-motivator focused on continuous improvement
- Bachelor’s degree in Information Technology or a related field (nice-to-have)
- IT or Security-related certifications (nice-to-have)
- Understanding of financial and privacy regulations (nice-to-have)
- Experience in the financial services industry (nice-to-have)
- Business acumen to balance stakeholder tradeoffs, technology feasibility, and budget constraints (nice-to-have)
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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