Senior technician troubleshooting Comtech’s telecommunications, software, and 911 network systems. Supporting customers, NOC staff, and engineering teams with escalations, upgrades, and on - site service.
AS
Bilingual Customer Care Specialist – Pharmaceuticals, English/French
Posted 5 days ago
About the role
- Bilingual customer care specialist supporting patients and healthcare providers for a major pharmaceutical company. Handling calls, chats, and emails while triaging medical inquiries and reporting adverse events remotely in Canada.
Responsibilities
- Respond to inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders
- Answer general inquiries from consumers and healthcare providers
- Navigate and assist users with sites and content
- Provide prompt, complete, professional, and empathetic customer service
- Assist with temperature excursion inquiries and updates
- Identify and report potential Adverse Events and Product Quality Complaints
- Document case notes in the customer relationship management system
- Provide contract support and act as liaison and client representative
- Triage medical information inquiries to the appropriate department
- Respond to FAQs and general on-label information
- Support pharmaceutical products related to diabetes, obesity, rare diseases, cardiovascular health, and liver health
Requirements
- Must already be based in Canada with fully legal and valid documentation to work in Canada (WP, PR and SIN)
- No employer sponsorship provided
- Fluent verbal and written English and French required
- Minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting preferred
- Prior pharmaceutical product experience in a Pharma/Biotech call center preferred
- Salesforce and Vonage experience preferred
- Previous contact center experience is an asset
- Strong telephone soft skills and customer service orientation
- Ability to work in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient
- Excellent interpersonal, listening, communication, problem-solving, and relationship-building skills
- Ability to identify and document adverse events and product complaints
- Ability to handle calls, chats, and emails
- Windows through current version
- Microsoft Office tools
- Basic computer and hardware proficiency
- Ability to set up a remote workstation
- Hardwired internet connection with minimum speeds of 15mbps upload and 15mbps download
- Private and quiet office space free of interruption for professional calls
- Ability to sit for long periods of time
Benefits
- Medical, Dental, Life Insurance after probation period
- 3 weeks of training + 1 week of certification = 4 weeks
- 2 weeks paid vacation
- All equipment provided by the company
- Fully remote work in Canada
- 40H/week, Monday to Friday shifts
- Potential for rotational shifts and after-hours support
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Degree requirement
No Education Requirement
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