Senior technician troubleshooting Comtech’s telecommunications, software, and 911 network systems. Supporting customers, NOC staff, and engineering teams with escalations, upgrades, and on - site service.
AS
Bilingual Customer Care Specialist – Pharmaceuticals/Healthcare, English/French
Posted 4 days ago
About the role
- Bilingual customer care specialist supporting pharmaceutical patients and healthcare professionals across Canada. Handling inquiries, triaging medical information, and reporting adverse events and product complaints.
Responsibilities
- Respond to inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders
- Answer general inquiries from consumers and healthcare providers
- Navigate and assist users with sites and content
- Provide prompt, complete, professional, and empathetic customer service
- Assist with temperature excursion inquiries and updates
- Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
- Document case notes in the customer relationship management system
- Provide contract support and act as liaison and client representative
- Triage medical information inquiries to the appropriate department
- Respond to FAQs and general on-label information inquiries
Requirements
- Fluent verbal and written English and French (mandatory)
- Minimum 2 years of experience supporting pharma/biotech call centers preferred
- Experience in a medical or commercial setting preferred
- Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred
- Prior experience with Salesforce and Vonage preferred
- Previous contact center experience is an asset
- Strong telephone soft skills and customer-service orientation
- Ability to work in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient
- Excellent interpersonal, listening, empathy, communication, and problem-solving skills
- Ability to handle calls, chats, and emails
- Ability to learn and navigate new systems and technologies quickly
- Windows through the current version
- Microsoft Office tools
- Basic computer and hardware proficiency to set up a remote workstation
- Ability to sit for long periods of time
- Hardwired internet connection with minimum speeds of 15 Mbps upload and 15 Mbps download
- Private, quiet office space free of interruptions
- Must already be based in Canada with fully legal and valid documentation to work in Canada (WP, PR, and SIN)
- No employer sponsorship provided
Benefits
- Medical insurance after probation period
- Dental insurance after probation period
- Life insurance after probation period
- 3 weeks of training plus 1 week of certification
- 2 weeks paid vacation
- All equipment provided by the company
- Fully remote work in Canada
- 40-hour work week
- Potential rotational shifts and after-hours support
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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