GHL and AI automation manager building outbound, nurture, and conversational AI systems. Supporting Jumpfactor’s digital marketing campaigns for MSP and IT clients.
About the role
- Senior Delivery Manager responsible for leading successful client engagements with AI solutions. Overseeing delivery leadership and managing distributed engineering teams effectively.
Responsibilities
- Provide delivery leadership for Andela’s AI Solutions Packages across multiple engagements, aligning business objectives with technical execution.
- Partner with Solutions Architects and engineering leaders to manage risks related to data readiness, infrastructure, security, scalability, and cost.
- Apply delivery judgment in environments where requirements evolve, and learning occurs during execution.
- Select and adapt agile and hybrid delivery approaches based on delivery context, risk, and client outcomes.
- Own delivery success across a portfolio of client engagements, accountable for delivery health, stability, quality, and client satisfaction.
- Make informed trade-off decisions across scope, timeline, quality, and risk to protect delivery outcomes.
- Ensure delivery stability and predictability in fast-changing and ambiguous environments.
- Partner closely with Talent Operations to define and execute the right supply strategy, ensuring the right talent is identified, onboarded, and ready at the right time.
- Use delivery data and metrics to inform prioritization, decision-making, and continuous improvement.
- Guide clients on delivery approach, team structure, execution strategy, and process improvements.
- Translate business objectives into clear delivery goals, success metrics, and execution plans.
- Lead delivery onboarding phases to ensure strong engagement setup and proactive risk mitigation.
- Oversee performance, engagement, and effectiveness of 20-50 engineers across engagements.
- Coach and support team leads and senior contributors, promoting accountability and strong delivery discipline.
- Work closely with Solutions Architecture, Client Success, Account Management, and Talent Operations to align stakeholders around delivery priorities.
- Act as a role model for ownership, collaboration, and delivery excellence.
Requirements
- 8+ years of overall experience in software delivery, engineering, or technology consulting.
- 6+ years in senior delivery leadership, programme management, or consulting roles, with ownership of multiple concurrent engagements.
- Demonstrated experience delivering outcome-based engagements.
- Experience leading distributed or remote engineering teams at scale.
- Prior hands-on experience as a software engineer is a strong plus.
- Experience delivering AI, data, platform, or cloud-based solutions in a consulting or outcome-based delivery environment.
- Strong understanding of modern software delivery practices and cloud-native environments.
- Ability to engage credibly with senior engineers and architects without being the primary technical decision-maker.
Benefits
- Exceptional Leadership
- Team & Cross-Functional Leadership
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