Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Instructional Designer developing and delivering engaging learning content for Arcteryx's tech deployment programs. Collaborating with stakeholders to improve learning experiences across the organization.
Responsibilities
- Driving the conversations around our learning platform program deployment at Arcteryx
- Using the learning platform to create engaging content for our tech deployments. This includes point-of-use enablement and asynchronous learning/training
- Work with SI partners to understand learning needs and execute training sustainment plans
- Designing end-to-end learning strategies and developing training materials including work instructions, job aids, eLearning, and instructor led content
- Facilitating training sessions (virtual and in person) and supporting SMEs in delivering content
- Designing scalable user adoption programs that support organization wide SAP S/4HANA transformations
- Enhancing our learning ecosystem by maintaining up to date training assets that reflect evolving business processes
- Building and sustaining a strong network of change champions/key users across the organization
- Improving our training effectiveness measurement and driving continuous improvement
- Creating targeted communications and role based readiness plans for upcoming releases and business changes
Requirements
- You have a Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field preferred; training or certification in Instructional Design, adult learning, or change management is an asset
- You have 6–8+ years of Instructional Design experience in a technical environment; experience with SAP or integrated systems strongly preferred; retail experience is an advantage
- You have proven ability to translate complex technical concepts into clear, user‑friendly learning content and to design/deliver training for large system or process changes
- You have strong communication, facilitation, and content‑creation skills, with experience working with diverse stakeholders in fast‑paced or evolving environments
- You are skilled in applying Instructional Design methodologies and adult learning principles to build effective learning experiences
- You have strong experience with WalkMe platform and other learning platforms
- You are comfortable navigating ambiguity, building scalable processes, and supporting teams through change and system adoption
- You are highly organized, proactive, and able to manage multiple priorities while maintaining clarity and momentum
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