Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Learning and Development Designer creating blended training and performance solutions for TD, a major North American bank. Leading instructional design projects, stakeholder engagement, evaluation, and maintenance planning.
Responsibilities
- Design high-quality, multi-approach blended learning and performance solutions
- Design learning and development programs, including instructional frameworks, content mapping, prototypes, drafts, narrative scripts, and storyboards
- Determine effective blends of instructor-led, hands-on, and web-based learning
- Design, develop, deliver, and maintain learning solutions, programs, and tools
- Implement and deliver multiple concurrent projects of varying complexity
- Track project updates and maintain regular stakeholder and SME communications
- Ensure learner accessibility, diversity, and inclusion in learning solutions
- Prioritize workload to meet SLA requirements
- Act as a subject matter expert in instructional design and development
- Ensure learning solutions meet quality standards and success criteria
- Create evaluation, measurement, and maintenance plans
- Apply external best practices and emerging trends
- Lead projects and end-to-end processes or functional programs
- Manage risks, regulatory impacts, and escalation of high-risk activities
- Share knowledge, provide training, coaching, and guidance
- Build productive relationships with internal and external business partners and stakeholders
- Report to a Manager / Senior Manager
Requirements
- Undergraduate degree
- 5+ years related experience
- Post graduate education in Adult Learning & Development preferred
- Certification in Instructional Technology/Human Performance Technology preferred
- Expert-level knowledge in instructional design and development for all learning approaches
- Knowledge of learning consulting, program evaluation and measurement, emerging trends, external best practices, and vendors
- Ability to support medium- to high-complexity projects and initiatives
- Ability to manage medium- to high-risk projects and solve complex problems involving multiple stakeholders
- Ability to design accessible and inclusive learning solutions
- Ability to manage project scope, risks, stakeholder engagement, and problem resolution
- For Quebec-only roles: maîtrise d’une langue autre que le français to support employees or colleagues requiring services in a language other than French
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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