Forward Deployed Engineer deploying AI solutions within logistics to enhance operational workflows. Collaborating with customers on AI integration for real-time feedback and product improvements.
Responsibilities
Travel to customer sites to deploy Datatrac’s AI phone and email agents into live production workflows
Configure, customize, and integrate AI agents with customer systems
Work directly with customer stakeholders to understand workflows, edge cases, and constraints
Debug real-world issues during deployments and ensure successful go-lives
Collect real-time feedback from customers and translate it into clear product and engineering insights
Act as the technical face of Datatrac during early AI implementations
Leading AI product direction based on real customer usage and outcomes
Defining deployment standards, playbooks, and best practices
Partnering with engineering to prioritize AI features and platform improvements
Influencing long-term AI architecture and roadmap decisions
Helping scale deployments from bespoke implementations to repeatable, high-leverage systems
Requirements
Strong software engineering fundamentals
Experience deploying products in real customer environments (forward-deployed, solutions engineer, founding engineer, or similar)
Comfort working across backend systems, APIs, data pipelines, and AI/ML services
Hands-on experience with LLMs, conversational AI, or AI agents (production experience preferred)
Ability to translate messy real-world requirements into pragmatic technical solutions
Excellent communication skills (you can talk to engineers and operators without losing either)
High ownership mindset (you don’t wait for perfect specs or perfect conditions)
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