Engineer developing AI - powered cloud - native software solutions for clients at Softchoice. Focusing on cloud, data, and innovative software development.
About the role
- Forward Deployed Engineer deploying AI solutions within logistics to enhance operational workflows. Collaborating with customers on AI integration for real-time feedback and product improvements.
Responsibilities
- Travel to customer sites to deploy Datatrac’s AI phone and email agents into live production workflows
- Configure, customize, and integrate AI agents with customer systems
- Work directly with customer stakeholders to understand workflows, edge cases, and constraints
- Debug real-world issues during deployments and ensure successful go-lives
- Collect real-time feedback from customers and translate it into clear product and engineering insights
- Act as the technical face of Datatrac during early AI implementations
- Leading AI product direction based on real customer usage and outcomes
- Defining deployment standards, playbooks, and best practices
- Partnering with engineering to prioritize AI features and platform improvements
- Influencing long-term AI architecture and roadmap decisions
- Helping scale deployments from bespoke implementations to repeatable, high-leverage systems
Requirements
- Strong software engineering fundamentals
- Experience deploying products in real customer environments (forward-deployed, solutions engineer, founding engineer, or similar)
- Comfort working across backend systems, APIs, data pipelines, and AI/ML services
- Hands-on experience with LLMs, conversational AI, or AI agents (production experience preferred)
- Ability to translate messy real-world requirements into pragmatic technical solutions
- Excellent communication skills (you can talk to engineers and operators without losing either)
- High ownership mindset (you don’t wait for perfect specs or perfect conditions)
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Degree requirement
No Education Requirement
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