Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Lead AI product vision and execution at Datatrac's last-mile solutions. Drive commercialization and strategic partnerships to reshape courier operations with AI.
Responsibilities
- Set and execute the AI product vision for Datatrac.
- Expand AI-enabled order capture (email and phone agents) into a scalable, high-impact product line.
- Identify new AI-driven opportunities across dispatch, operations, customer service, and workflow automation.
- Translate customer pain points into technical product direction.
- Build the commercialization strategy for AI offerings.
- Partner with sales to position and sell AI solutions into the existing customer base and new logos.
- Own pricing, packaging, messaging, and competitive positioning.
- Be customer-facing and hands-on in early deals.
- Identify and execute partnerships across AI infrastructure, telephony, integrations, and ecosystem players.
- Leverage external capabilities to accelerate time to market.
- Collaborate closely with dedicated AI engineers within Datatrac.
- Translate business objectives into clear technical roadmaps.
- Prioritize ruthlessly and ship quickly.
- Use real-world deployment feedback to continuously improve the product.
- Wear multiple hats: product leader, operator, GTM driver, strategist.
- Travel on-site to customers to observe workflows and accelerate adoption.
- Move fast, test fast, iterate fast.
Requirements
- A strong hands-on technical background (engineering or equivalent deep technical experience).
- Demonstrated ability to ship AI-enabled products.
- Commercial instincts and real business acumen.
- Experience taking products from early-stage to scaled revenue.
- Comfort working directly with customers and sales teams.
- Exceptional communication and teamwork skills.
- Hustle, grit, and ownership mentality.
- Reviewing system architecture,
- Pitching a strategic customer,
- Designing a pricing model,
- And spending two days onsite understanding a courier’s operational bottlenecks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual AI Training & Business Transformation Specialist teaching AI training sessions for students and employers. Leading facilitation of hands - on AI projects and coaching in a remote setting.
AI Consultant/Freelancer supporting two AI pilots for learning programs at Venture for Canada. Providing strategic AI guidance and implementation support in a nonprofit context.
Senior Business Consultant focusing on AI solutions for digital transformation. Leading consulting projects to optimize business processes and drive adoption of NICE software solutions.
Director of Data and AI Enablement overseeing data engineering and AI capabilities at Pratt & Whitney. Responsible for ensuring secure and reliable data across the enterprise.
AI Operator at saas.group transforming team workflows using AI tools and orchestrations for productivity enhancements. Working remotely, embedding with teams to optimize processes.
Director AI for Defense Canada leading Safran.AI’s operations in the Canadian Defense & Intelligence market. Cultivating relationships with key stakeholders and ensuring alignment with the defense ecosystem.
Artificial Intelligence Strategy Practice Leader driving AI strategic initiatives and collaborations for clients. Engaging with team and delivering AI solutions while overseeing projects and ensuring expectations are met.
FinOps Analyst focusing on cost governance for AI solutions in a cloud environment. Joining a team dedicated to optimizing resources and financial impacts in a hybrid setup.
AI Program Associate developing future artificial intelligence leaders and contributing to data science initiatives at Manulife. Gain hands - on experience with AI and machine learning projects.