About the role

Customer Service Representative managing customer orders, pricing, purchasing, and ERP records for ASSA ABLOY access solutions. Supporting customers, inventory, freight, and continuous improvement initiatives.

Responsibilities

Enter customer orders into the ERP system
Maintain and update ship dates within ERP
Enter costs on OH purchase orders and service orders from outside customers
Review orders for pricing accuracy and tax compliance prior to invoicing
File completed orders after invoicing
Create purchase orders for suppliers and receive purchase orders for parts and new equipment
Receive and ship-confirm installation purchase orders
Serve as a point of contact for customer service, inventory, and outbound freight matters
Maintain master files and add new parts as needed
Perform item master maintenance, including adding or updating items
Maintain pricing schedules and process additions or changes for service and parts pricing
Prepare and provide reports as required
Compare service order records
Respond to customer inquiries and provide support
Promote the company's operational vision, values, and goals
Participate in training and team initiatives supporting continuous improvement
Perform other duties assigned by the Manager or designate

JD Edwards (JDE) experience is preferred
Minimum of 2 years of customer service experience
Strong attention to detail and accuracy
Ability to adapt and maintain performance in a changing work environment
Excellent interpersonal and communication skills
Ability to work independently with minimal supervision
Strong conflict resolution skills and ability to build positive relationships across teams and departments
High school diploma or equivalent

Positive workplace where employees are valued, supported, and empowered to succeed
Career growth and development opportunities
Regular feedback, training, and development opportunities
Diverse and inclusive teams
No travel required