LP
Manager, Credit Card Engagement & Retention
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Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager leading complex automation projects from concept to completion for ATS Life Sciences Systems. Ensuring quality, timeliness, and customer satisfaction in innovative healthcare automation solutions.
Responsibilities
- Manages the day-to-day operational and tactical aspects of multiple or large-scale automation projects <$10M in combined volume in order to provide a quality machine, on time and under budget
- Leads the project team to execute projects on schedule, at or below budget delivering the contracted scope of work to all applicable codes and standards.
- Key customer contact for assigned projects.
- Responsible for customer satisfaction.
- Maintain regular contact (verbal and written) with key customer representative(s) ensuring all key project events and issues are documented in writing.
- Manage project risks including: Assessment and Identification of risks Develop and Implement Risk Mitigation Plan(s)
- Project Planning: Oversee project schedule development and identify all critical path activities.
- Manage project resources. Ensures that adequate resources are assigned to all project tasks.
- Project financial management: Working with the financial analyst, ensure all billings and invoicing is submitted on time.
- Ensure all project deliverables are accomplished and supporting documentation is prepared for each project milestone payment.
- Obtain necessary FAT, SAT any other customer approvals needed to enable on-time payment including Final payment and project closure.
- Project Forecasting – Prepare accurate financial and resource forecasts.
- Prepare reports as required by ATS Management.
- Team Leadership: Encourages and mentors employees to ensure that the build team’s morale and efficiency is maintained at the highest level.
- Manage projects and project teams in accordance with all applicable ATS procedures.
- Ensure project teams follow the required procedures. Conduct regular team meetings and issue weekly project updates to the project team.
- Compliance: Safety – Ensure that all project activities are conducted in accordance with ATS and Legal standards.
- Ensure that a PSHSR is prepared and acted upon. Demonstrate leadership in Health, Safety and Environment compliance.
- Hold team members accountable for health, safety and environmental compliance as part of the annual performance review process.
- Carry out hazard assessments, inspections, and audits as required by legislative framework and/or corporate requirements.
- Ensure that appropriate equipment, materials and protective devices are provided and maintained in safe condition.
- Provide information, instruction and supervision to employees. Take every precaution reasonable in the circumstances for the protection of employees.
- Customer Relationship Management: Pro-actively handle customer concerns Elevate customer issues when required to the next level of ATS management Assists Applications Engineering with preparing quotations and customer interaction.
- Management Reporting: Attend the project status meeting as requested by the Program Manager and/or Director, Project Management.
Requirements
- Post-secondary college diploma, engineering degree or equivalent, specializing in electronics, electrical, mechanical or controls engineering
- Completion of or in the process of achieving the Project Management Professional (PMP) designation is an asset.
- Must have experience managing automation projects in excess of $10 million with multiple disciplinary teams.
- Must have a proven track record of providing positive leadership and coordination to a multi-disciplined project design and construction team.
- Must have acted in a leading role with a minimum of three years’ experience in a variety of projects/markets on a multidiscipline team.
- Preference will be given to those who possess an excellent manufacturing or process engineering background, a superior mechanical aptitude and proven trouble-shooting skills.
- An ability to work effectively with customers according to deadlines and under pressure-filled conditions is essential.
- Must be familiar with the use of computerized word processing and computerized spreadsheets and AutoCAD or similar drawing package.
Benefits
- Annual Performance-Based Incentive Bonus
- 5% RRSP match
- Stock purchase plan
- Starting 3 weeks of vacation
- Benefits package (health and dental) + $600 health spending account
- Half-Day Fridays
- Continuous learning and career growth with global mobility opportunities
- A chance to contribute to something bigger - advancing the future of healthcare through automation.
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LP
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