Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Catastrophe Claims Adjuster assisting clients through challenging property claims with confidence and care. Join a world-class team at Aviva Canada to support and manage claims effectively.
Responsibilities
- Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
- Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
- Provide outstanding customer service and keep related parties advised of the claims status.
- Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
- Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
- Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
- Identify large losses, questionable claim indicators, and subrogation opportunities early.
- Maintain accurate reserving of claims files.
Requirements
- College or University degree, or CIP designation.
- Prior customer service experience, preferably with face-to-face interaction.
- 3+ years of property personal and commercial experience.
- Knowledge of building construction and estimating software.
- Excellent time management and organizational skills.
- Outstanding customer service and communication skills.
- Strong problem-solving abilities.
- Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time.
- Capability to work extended hours and weekends 365 days/year.
- Valid driver’s license.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
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