Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
About the role
- Property Claims Examiner overseeing property claims and ensuring quality service delivery. Managing investigations, adjustments, and settlements for both commercial and residential properties.
Responsibilities
- Responsible for a portfolio of examining and direct handle property claims, percentage share based on demand
- Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion
- Arrange market calls or work with various insurers on subscription claims
- Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case
- Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss
- Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims
- Communicate claim adjustments via written reports to all parties
- Provide outstanding service to our customers
- Responsible for data accuracy and issuing payments to vendors, insureds, and specialists
- Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc
- Responsible for recognizing questionable claims, subrogation, and risk opportunities
Requirements
- Detailed knowledge of the property insurance industry
- At least 5+ years of commercial and residential property experience
- Strong construction knowledge
- Strong digital literacy
- Strong solid understanding of property insurance case law
- Detailed knowledge of a variety of property coverage wordings
- Some basic accounting skills
- Licensing in NB, PEI & NFLD (asset)
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus
- Retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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