Claims Specialist handling high complexity property claims in Canada with a focus on superior customer service and effective negotiation on claims settlements.
About the role
- Complex Property Claims Adjuster managing intricate personal lines claims via phone at Aviva Canada. Responsible for claim settlement and ensuring top-quality customer service excellence and cost management.
Responsibilities
- Responsible for claim settlement of predominately complex personal lines claims via telephone with a key focus on quality and customer service
- Work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.
Requirements
- 3+ Years of property insurance claims experience, handling large losses and/or field tasks
- CIP designation completed or currently in progress; must have successfully completed at least one CIP course
- Atlantic Licenses Obtained
- Handling first-party property insurance claims are considered an asset, including but not limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
- Ability to work in a fast-paced environment to support customer demand
- High level of comfort dealing directly with key property insurance clients and brokers on all claim related issues and other assistance as required
- Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
- High level of prioritization and organization skills
- Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
- You are hardworking and a self-motivated problem-solver
- Excellent oral and written communication skills.
- Licenses for claims adjusting in any provinces (not a requirement but a big asset)
- Assist and support during high volume catastrophes as needed (Evenings and Weekends)
Benefits
- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding Career Development opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
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