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About the role
- Road Investigator conducting investigations for property claims at Aviva Canada. Focusing on fraud detection and collaboration with multiple teams for effective risk mitigation.
Responsibilities
- Act as Case Lead for both field and desk-based property investigations
- Conduct site inspections, scene examinations, in-person and telephone interviews, and gather and analyze facts to support investigative findings
- Establish investigation strategies, define scope, and identify all relevant leads and evidentiary requirements
- Collect, preserve, and document physical and electronic evidence in a legally defensible manner
- Analyze claim documentation, estimates, invoices, financial records, contractor documentation, occupancy information, and other supporting evidence
- Assist desk investigators with fieldwork assignments and Examinations Under Oath (EUO) as required
- Determine when investigations are ready for disposition and provide clear, evidence-based recommendations
- Prepare for and participate in Decision Panel meetings
- Build defendable case briefs to support internal business decisions, civil recovery efforts, or potential criminal prosecution
- Liaise with colleagues across Verify, Claims, Underwriting, Legal, Engineering, and external industry partners
- Evaluate evidence sufficiency throughout the investigation lifecycle
- Supervise investigations conducted by external vendors and service providers
- Manage complex investigations involving multiple parties, service providers, subject matter experts, and investigators
- Identify fraud indicators involving fire, water, theft, vandalism, contractor inflation, occupancy concerns, cause-and-origin issues, and organized fraud activity
- Provide technical expertise, coaching, and mentoring to other investigators
- Attend court as required and prepare Aviva witnesses for testimony
- Ensure investigations are timely, thorough, and compliant with legal and regulatory standards
Requirements
- Minimum of 5 years of combined experience in investigations and large loss claims adjusting
- Strong technical knowledge of P&C insurance lines of business, specifically Property Claims
- Experience handling, investigating, or adjusting residential and commercial property losses
- Knowledge of property claims processes, construction practices, restoration services, building systems, or forensic investigations
- Valid driver's license
- Provincial or territorial insurance licensing (as required)
- Post-secondary education or equivalent work experience
- CIP designation or working toward completion
- Solid understanding of claims and underwriting processes
- Excellent analytical, investigative, and decision-making skills
- Strong communication, presentation, and customer service skills—diplomatic and empathetic
- Ability to make confident, objective decisions in high-risk or legally sensitive matters
- Comfortable working in ambiguous or challenging situations
- Willingness to travel across Canada and work evenings/weekends as needed
- Experience conducting field investigations, witness interviews, statement analysis, and evidence collection
- Bilingualism (English & French) is an asset.
Benefits
- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees' physical and mental health
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Inside Special Investigator evaluating and investigating property claims for potential fraud. Collaborating with teams across Canada and utilizing investigative tools to uphold integrity.