About the role

Inside Special Investigator evaluating and investigating property claims for potential fraud. Collaborating with teams across Canada and utilizing investigative tools to uphold integrity.

Responsibilities

Review and analyze claim information to identify indicators of potential fraud and determine the appropriate investigation approach and scope
Conduct investigations by phone and through online and open-source research tools, as required
Collect, secure, evaluate, and document evidence thoroughly and accurately
Use loss control and internal tools to gather information from all available sources to support next steps, including recommending further investigation or closing non-suspicious files
Provide clear, well-supported recommendations to settle or deny claims upon completion of the investigation
Collaborate with Special Investigation teams across Canada and partner with internal stakeholders across business units to support investigations
Contact Police departments, third parties and other external resources to pursue further information to assist investigations
Provide backup support for Investigative Services administrative functions, as required
Communicate claim denials to customers and brokers in a professional, clear, and compliant manner
Accurately enter claim and investigation details into the case management system
Support adjuster education by helping create and deliver training focused on red-flag identification and fraud awareness.

2 to 3 years of property claims adjusting experience (minimum)
Strong written and verbal communication, with effective presentation skills
Curiosity, persistence, and strong research capability
Sound judgment, critical thinking, and problem-solving skills
Demonstrated ability to identify risk indicators and red flags in property claims
Working knowledge of insurance trends, developments, and current regulations
Ability to work under pressure, manage multiple stakeholders, and meet tight deadlines
Strong proficiency with standard desktop and online tools
A collaborative, solution-oriented mindset and strong teamwork skills
High attention to detail, particularly in data entry and technical documentation
Coaching and training experience is an asset.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Pension offerings provide flexibility and long-term security