Head of TEM Operations leading Cimpl’s enterprise managed - services engine. Modernizing telecom expense management through AI, automation, SLA excellence, and customer retention.
About the role
- Manager in BDO’s Digital, Data & AI Strategy & Transformation practice. Leading engagements and driving strategies to enable digital transformation for Canadian organizations.
Responsibilities
- Take ownership of end-to-end digital, data & AI strategy and transformation engagements
- Lead project delivery and ensure high-quality outcomes within budget and timeline
- Drive client relationship development and identify follow-on opportunities for growth
- Support or lead proposal development and pitch activities
- Advise senior client stakeholders on opportunity areas, target operating models, and execution paths
- Facilitate strategic discovery sessions, synthesizing business, technology, and data insights
- Build actionable transformation roadmaps, business cases, and implementation plans
- Analyze current-state capabilities (process, data, and technology) and provide pragmatic informed guidance
- Deliver executive-level presentations and facilitate workshops with cross-functional teams
- Act as a thought partner internally and externally — bringing forward new ideas, frameworks, and points of view
- Mentor and coach junior colleagues, fostering a culture of continuous learning and excellence
- Help establish “capability” & “practice” as we grow and scale our impact
Requirements
- 5+ years of mgmt. consulting or technology advisory experience (client-facing role)
- Track record of delivering measurable impact (e.g., cost savings, efficiency gains, CX improvements)
- Experience advising senior stakeholders (VP/C-Suite) on strategic digital, data, or AI initiatives
- Demonstrated experience managing project teams, mentoring junior staff, and leading client interactions
- Proven ability to lead cross-functional teams through ambiguity and change
- Demonstrated experience in leading or contributing to full-cycle digital, data, or AI-enabled transformation programs
- Deep understanding of digital strategy principles, data and analytics capabilities, and AI applications in business
- Strong business process analysis and stakeholder engagement capabilities across technical and non-technical teams
- Experience with roadmap and business case development, solution optioning, and operating model design
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Wellness programs
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