Manager leading 24/7 digital user support for Nova Scotia government and healthcare services. Managing teams, service operations, KPIs, and digital transformation initiatives.
About the role
- Field Nurse Case Manager coordinating patient treatment journeys and prescription coverage. Supporting BioScript Solutions’ specialty-care programs through insurers, clinics, pharmacies, and providers.
Responsibilities
- Coordinate the entire patient treatment journey
- Act as the primary point of contact for physicians enrolling patients in NavieGo managed programs
- Establish and maintain relationships with assigned clinics and physicians, including site visits
- Request missing or additional information from physician offices, pharmacies, and healthcare providers
- Coordinate and manage requirements for obtaining prescription drug coverage
- Coordinate cases with insurance companies, physician offices, and healthcare professionals
- Prepare and coordinate documents, submissions, and paperwork for insurers and public funding programs
- Coordinate clinic appointments and drug deliveries within required timelines
- Build relationships with patients and key healthcare providers
- Implement best practices to maximize patient access to drug coverage
- Coordinate pharmacy processes after funding is obtained
- Apply in-depth knowledge of public and private funding systems
- Travel occasionally for on-site clinic visits
Requirements
- Registered Nurse (RN) or Licensed Practical Nurse (LPN) designation and current provincial licensing required
- Minimum of 2 years’ experience in customer/client service and healthcare reimbursement
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Bilingualism in English and French is required
- Strong proficiency in Microsoft and Google applications, including Google Apps, Word, and Excel
- Professional, courteous, and efficient telephone manner
- Ability to organize time, set priorities, and multitask to meet competing deadlines
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Ability to resolve issues effectively and efficiently
- Critical thinking and problem-solving abilities
- Ability to work rotating Monday-to-Friday shifts supporting various regions of Canada
Benefits
- Flexible remote work options
- Competitive salary
- Incentive program
- Comprehensive benefits package
- Growth and career advancement opportunities
- Paid time for volunteering
- Tree planted for each new hire
- Inclusive and accessible work environment
- Accommodations available upon request
Job title
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