Commercial Manager leading field - approval sales, scheduling, and account growth for CSA Group’s global testing, inspection, and certification services. Managing teams, forecasts, escalations, and cross - regional projects.
About the role
- Senior Business Manager owning regional planning, forecasting, and P&L levers for Softchoice’s secure cloud, AI, software, and digital workplace solutions. Advising sales executives and coordinating cross-functional execution.
Responsibilities
- Own the regional business plan, scorecard, and business outlook covering revenue, gross margin, direct contribution, pipeline, and productivity
- Manage and influence P&L drivers while RVPs retain ownership of results
- Lead annual and quarterly planning, target setting, quota and territory allocation, coverage models, and long-range regional strategy
- Analyze performance data, identify gaps, risks, and opportunities, quantify impact, and provide decision-ready recommendations
- Own forecast quality and gap-to-plan management; recommend corrective actions
- Advise RVPs and the Vice President on regional priorities, trade-offs, sequencing, performance, investment, and organizational decisions
- Prepare and present executive-level materials for senior leadership and regional town halls
- Design and run weekly, monthly, and quarterly business reviews and the regional operating rhythm
- Track commitments, escalate risks, standardize inspection routines, and facilitate leadership meetings, offsites, and planning sessions
- Advise on headcount, coverage, investment, and capacity using business cases, scenario modelling, and ROI analysis
- Manage regional budget, expense, and headcount planning with Finance and HR
- Track resource deployment and outcomes including ramp time, productivity, and margin
- Contribute to organizational design and talent decisions, including role design, span of control, and succession planning
- Lead cross-functional partnerships and resolve complex multi-team dependencies
- Apply central frameworks, programs, and tools regionally and represent the region in enterprise planning forums
- Lead adoption of new go-to-market models, tools, and ways of working
- Drive process improvements and use data, analytics, and AI-enabled tools to improve regional decisions
- Mentor and share best practices with peers in business operations roles
Requirements
- 10+ years of progressive experience in sales operations, business operations, strategy, corporate finance, or consulting
- 5+ years in a senior or leadership role in a technology, software, cloud, or services organization
- Proven experience managing, influencing, or directly supporting a P&L, business plan, or forecast for a large B2B sales organization
- Experience acting as a trusted advisor to senior executives, with executive presence and ability to challenge and influence at VP level
- Advanced financial and analytical skills, including forecasting, scenario modelling, and investment business cases
- Experience leading enterprise-level operating cadences and cross-functional initiatives, influencing without direct authority
- Experience driving change at scale, including rollout and adoption of new tools, programs, or operating models
- Advanced proficiency with CRM such as Salesforce, BI and reporting tools, and Excel
- Experience applying AI-enabled tools to planning and analysis
- Exceptional written and verbal communication, sound judgment, and discretion with confidential information
- Bachelor’s degree in business, finance, or a related field required
- MBA or equivalent experience strongly preferred
- Successful criminal record check, education verification, and reference checks
Benefits
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
- Flexible workdays
- Competitive perks starting on day one
- Remote onboarding
- Interview and employment accommodation
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