Commercial Manager leading field - approval sales, scheduling, and account growth for CSA Group’s global testing, inspection, and certification services. Managing teams, forecasts, escalations, and cross - regional projects.
About the role
- District Manager leading regional case management and patient support programs at BioScript Solutions. Overseeing teams, performance analytics, pharmaceutical partnerships, and operational improvement across Canada.
Responsibilities
- Support designated regions and oversee team performance and assessment
- Directly manage case managers and other support staff in the assigned jurisdiction
- Collaborate with program managers and cross-functional colleagues
- Enhance customer-facing interactions and provide leadership support
- Mentor, coach and direct a regional team to deliver excellent customer experience and operational execution
- Monitor team activities and performance daily
- Create and maintain region-specific drug and reimbursement training
- Identify patient, healthcare provider and program needs and deliver solutions
- Analyze program metrics and create proactive action plans
- Create and deliver performance metrics and related reports to the Senior Program Manager
- Ensure high quality standards and ethical, compliant operations
- Partner with pharmaceutical manufacturers to understand goals, contribute to achieving them and optimize programs
- Support assigned Patient Support Programs and related market events
- Respond to internal and external customer needs and continuously improve services
- Maintain customer support, trust and value through adapted offerings
- Assist with quality assurance and improvement initiatives and oversee required CAPA activities
- Set direction, measurable goals and accountability for team performance
- Coach, develop and support team members through feedback, performance reviews and career development planning
- Foster an inclusive, high-performing team culture aligned with company values and objectives
- Occasionally travel to other Canadian provinces for team meetings
Requirements
- University degree in business, life sciences or nursing
- Minimum 5 years’ experience in multiple cross-functional areas applicable to the position
- 1–3 years’ proven sales success in the pharmaceutical industry
- People management experience
- Experience in specialty services and drug delivery options such as infusion or subcutaneous administration is an asset
- Experience dealing with key opinion leaders and healthcare professionals
- Knowledge of the healthcare landscape, including private and public payers
- Self-directed and team oriented
- Ability to travel and drive, with access to a personal vehicle; some travel may require overnight stays
- Ability to manage change and ambiguity in a rapidly evolving environment
- Strategic thinking, analytical and problem-solving skills
- Customer focus and focus on improved patient outcomes
- Strong organizational, prioritization, execution and implementation skills
- Collaborative skills and ability to work effectively across organizations
- Demonstrated project management abilities
- Strong presentation skills
- Understanding of applicable industry codes, laws and regulations
- English proficiency required
- French and English bilingualism may be required depending on the role, location and organizational needs
Benefits
- Flexible remote work options
- Growth opportunities and career advancement support
- Professional development through new skills and expanded knowledge
- Incentive program
- Comprehensive benefits package
- Healthy and safe work environment
- Accessible and inclusive workplace
- Accommodations available on request during the selection process
Job title
Job type
Experience level
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