Commercial Manager leading field - approval sales, scheduling, and account growth for CSA Group’s global testing, inspection, and certification services. Managing teams, forecasts, escalations, and cross - regional projects.
About the role
- Remote Registered Nurse coordinating patient enrollment, coverage, therapy support, and clinical case management. Supporting Canadian pharmaceutical programs through patient and healthcare-provider services.
Responsibilities
- Coordinate and deliver services for Sentrex Health Solutions’ patient support programs
- Manage all aspects of program support and act as primary contact for assigned healthcare providers
- Ensure patients have access to support programs and drug therapy
- Interact with patients, insurance companies, pharmacies, physicians, and healthcare professionals to obtain medication coverage
- Perform HCP and patient registration and enrollment activities
- Process pertinent program data and complete data entry
- Answer telephone and web-based inquiries about program services, disease states, and products
- Provide medical support, disease and therapy education, and disease management
- Attend specialized training sessions for specific therapies
- Provide inbound and outbound telephone support, including maintenance and adherence calls
- Administer case-management protocols, clinical monitoring, data collection, follow-up, compliance, therapy disruption monitoring, and adverse event reporting
- Work with reimbursement specialists and physicians to secure therapy funding and research alternative funding
- Attend patient meetings and conferences as needed
- Identify and report adverse events to Health Canada, Med Info, and relevant systems
- Maintain confidentiality of client and corporate information
- Liaise with physician offices, pharmacies, infusion service providers, and other parties to coordinate patient services and resolve issues
- Participate in continuing education activities
- Develop training materials and programs for new Patient Support Program team members
- Advocate for patients and healthcare providers throughout the patient journey
- Facilitate coverage renewals, changes, and reimbursement support
- Review, analyze, and validate patient information
- Schedule appropriate next steps to ensure continuity of service
- Follow up and advocate until coverage decisions are received
- Perform additional duties as determined by the Manager
Requirements
- Must be a Registered Nurse in good standing with the College of Nurses of their respective province
- 2–4 years of clinical experience
- Bilingual communication skills in English and French preferred
- Experience in Patient Support Programs is a strong asset
- Experience in immunology is an asset
- High level of service to internal and external clients
- Adaptability during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
- Exceptional organizational skills and ability to build effective working relationships
- Must work Monday to Friday, 8-hour rotating shifts between 8am and 8pm EST
Benefits
- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Flexible working environment promoting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading in-house corporate training
- Competitive Salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Accommodations available upon request during the selection process
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