Commercial Manager leading field - approval sales, scheduling, and account growth for CSA Group’s global testing, inspection, and certification services. Managing teams, forecasts, escalations, and cross - regional projects.
About the role
- Manager leading retirement-plan member education, client relationships, and communication consultants at Manulife. Shaping engagement strategies for major Canadian retirement plans.
Responsibilities
- Lead a subset of communication consultants while managing a portfolio of large national clients
- Manage client relationships and provide guidance, mentorship, and performance management to communication consultants
- Foster collaboration, innovation, and accountability within the team
- Support career development through coaching, feedback, and skill-building initiatives
- Refine best practices and drive continuous improvement with leadership
- Serve as primary contact for assigned clients from onboarding through engagement
- Lead strategic discussions with sponsors, analyze member behavior, and recommend education and communication initiatives
- Support large-case RFPs and shortlist presentations to retain and grow business
- Develop and execute education strategies and calendars based on data and client objectives
- Oversee creation and deployment of custom multichannel communications
- Ensure consistency and quality across team deliverables
- Drive project execution, timelines, resources, and deliverables for clients and team initiatives
- Monitor and report success metrics, adjusting strategies as needed
Requirements
- Strong leadership skills with the ability to inspire and develop a team
- Exceptional relationship management and communication skills
- Ability to build trust and influence clients, sponsors, and internal teams
- Strong focus on member experience
- Confidence delivering high-impact presentations in shortlist meetings and pension committees
- Proven project management experience
- Ability to meet tight deadlines and pivot quickly
- Knowledge of group retirement products
- RPA designation or willingness to obtain
- Resourceful, solution-oriented mindset
- Strong analytical skills
- Tech-savvy approach
- Familiarity with multichannel communication tools and digital platforms
Benefits
- Flexible work environment
- Learning and career development support
- Well-being and inclusion support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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Experience level
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Degree requirement
No Education Requirement
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