Remote Registered Nurse coordinating patient enrollment, coverage, therapy support, and clinical case management. Supporting Canadian pharmaceutical programs through patient and healthcare - provider services.
About the role
- Commercial Manager leading field-approval sales, scheduling, and account growth for CSA Group’s global testing, inspection, and certification services. Managing teams, forecasts, escalations, and cross-regional projects.
Responsibilities
- Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate
- Set annual goals, monitor results against targets, and hold the team accountable
- Hire, train, and develop team members
- Own scheduling performance across Field Approval services
- Work with Operations to improve resource utilization, reduce lead times, and keep client projects on schedule
- Partner with teams in other regions on projects spanning multiple locations
- Ensure project scope, scheduling, and handoffs remain aligned
- Support new account acquisition and grow existing accounts through cross-selling CSA Group services
- Focus on systems-level opportunities such as production lines, process equipment, manufacturing facilities, and large capital projects
- Act as decision maker on escalated customer issues and complaints
- Manage pipeline and revenue forecasts using CRM data
- Continually improve quoting and scheduling processes
- Travel domestically and internationally approximately 15% of the time
Requirements
- College degree in Business Administration, Engineering, or a related discipline, and/or ten or more years of B2B or technical sales experience, with a proven record of exceeding targets
- Three or more years managing a sales or customer service team
- Experience managing high-volume inbound sales or quote requests
- Experience coordinating with teams across multiple regions or countries is a strong asset
- Experience in the TIC (Testing, Inspection, and Certification) industry or with industrial, manufacturing, or capital equipment customers is preferred
- Familiarity with field evaluation, machinery safety, or semiconductor equipment standards (such as SPE-1000, NFPA 79, or SEMI S2) is a plus
- Strong command of CRM tools and sales metrics
- Excellent communication and coaching skills, with the ability to influence teams outside your direct reporting line
- Ability to manage competing priorities, shifting schedules, and multiple deadlines
- Ability to travel domestically and internationally approximately 15% of the time
Benefits
- Equal Opportunity Employer committed to diversity, equity, and inclusion
- Accommodation available during the interview process
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