Program Manager managing McDonald’s Canada account for hardware initiatives and technology infrastructure. Overseeing communication between McDonald’s stakeholders and Coates internal teams to ensure project success.
About the role
- Program Manager supporting Oncology Patient Support Program at BioScript Solutions. Collaborating with teams to ensure program success in healthcare and pharmaceutical sector.
Responsibilities
- The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success.
- Ensuring the program is designed and implemented as per sponsor’s strategic direction;
- Ensuring all program sponsor’s needs are being met;
- Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
- Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction;
- Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
- The design, evolution and delivery of all program reporting;
- Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
- In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
- Participate/lead in respective client meetings and day to day client communications;
- Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
- Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
- Provide support, guidance, and leadership to the team;
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities;
- Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.
Requirements
- A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
- Experience managing a patient support program in multiple therapeutic areas is a strong asset;
- A Bachelor’s degree program and/or an equivalent combination of experience and education is required;
- Program management skills with proven ability to manage multiple priorities;
- Proven customer relationship and/or account management skills with direct client interaction;
- Proficiency with Microsoft Office and competent reporting and trending data;
- Strong financial acumen and hands on budget management experience;
- General knowledge of reimbursement, patient support programs, database elements and functionality;
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation;
- Possessing an in depth knowledge of public / private and federal funding mechanisms.
Benefits
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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