About the role

Contingent workforce program manager scaling governance, suppliers, and compliance for Instacart's grocery delivery platform. Building a scalable Beeline and Monument workforce program.

Responsibilities

Build and mature governance, policy, and program infrastructure for Instacart's contingent workforce
Operationalize the Beeline VMS and Monument MSP platform into a scalable, governed program
Develop governance frameworks, standard operating procedures, and accountability structures
Manage the approved supplier network, including supplier onboarding and offboarding
Ensure suppliers comply with rate, compliance, and worker classification frameworks
Partner with Legal and Accounting to operationalize worker classification and tenure management policies
Strengthen SOX audit-ready controls
Drive organizational adoption through communications, training, and enablement materials
Own the roadmap for international expansion via a centralized EOR, platform enhancements, and improved spend reportability
Work closely with Finance, Legal, Accounting, and IT; report to the Head of Talent

7+ years of experience in program management, operations, or workforce management
Demonstrated track record of building programs from scratch in ambiguous, fast-moving environments
Experience managing vendor or supplier relationships, ideally in a staffing, MSP, or VMS context
Strong process development skills
Proven ability to drive cross-functional alignment across Finance, Legal, HR, and business stakeholders
Comfortable leading a newly launched program and building the playbook
Exceptional communication and influencing skills, including at the executive level
Currently eligible work locations limited to Ontario, Alberta, British Columbia, and Nova Scotia