Technical service representative supporting marine and industrial coatings customers for AkzoNobel in Vancouver. Conducting inspections, troubleshooting applications, and assisting sales with product trials.
About the role
- Order Management Representative responsible for processing customer orders at Blackline Safety. Collaborating with sales and customer success teams for exceptional service delivery.
Responsibilities
- Process product sales orders accurately according to standards.
- Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers.
- Resolve concerns for our internal and external customers.
- Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
- Be an example of professionalism and high standards.
- Support the Client Success team in the renewal of service plans for our existing customers.
- Meet customer care goals and service levels for an exceptional customer experience.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year experience in customer service, order processing, sales support, or a related field.
- Strong business acumen and technical aptitude to understand products and ensure accurate, timely order processing.
- Proficiency in credit card payment processing via automated systems.
- Hands-on experience with CRM systems.
- Solid mathematical skills for order validation and partner inquiry support.
- Advanced verbal and written business communication skills: clear, concise, courteous, and professional.
- Proven customer service experience, with passion for exceptional care and empathy for client needs.
- Proactive approach to resolving customer issues while firmly upholding company policies.
- Experience supporting dynamic sales teams.
- Proficient in Microsoft Word, Excel, PowerPoint, Google Drive, SharePoint, MS Teams, Outlook, and remote collaboration tools.
- Highly organized, detail-oriented, and adept at multitasking in fast-paced environments.
- Outgoing team player with a positive, ambitious attitude; offers solutions to drive business improvements.
Benefits
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote Customer Representative supporting Propel, a fintech company expanding credit access for underserved consumers. Handling calls, loan applications, lead generation, and account setup.
Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic systems across Ontario. Providing customer training and support while traveling throughout the assigned territory.
Senior IT service desk administrator supporting Net Health’s healthcare SaaS workforce. Managing endpoints, Microsoft 365, identity, automation, security, and enterprise AI platforms remotely.
Group Service Representative administering group insurance plans and serving Desjardins members and clients. Managing large employer groups, client relationships, plan changes, and personalized insurance solutions.
Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic instruments for hospital laboratories. Serving customers remotely from Quebec while supporting instrumentation sites across Canada.
Technical Representative delivering specialty chemical solutions to Alberta fleet wash, surface treatment, water treatment, and industrial customers. Servicing equipment, conducting testing, managing accounts, and supporting customer growth.
Outreach Representative promoting BioTalent Canada’s employer programs and research projects to Canadian bioscience employers. Generating leads through cold outreach, inbound inquiries, prospect qualification, and CRM tracking.
Field Service Representative servicing and troubleshooting ATS automation systems for life sciences manufacturers. Leading customer - site support, vendors, service projects, and system - build integration with extensive travel.
Commercial Account Representative coordinating vehicle sales, inventory, reporting, and customer support for OPENLANE’s Canadian used - vehicle marketplace. Supporting accounts across 14 Vehicle Logistic Centers.