Remote Field Representative delivering OSCIA workshops, cost - share support, and project inspections. Engaging Ontario farmers and partners to advance sustainable agriculture programs.
About the role
- Order Management Representative responsible for processing customer orders at Blackline Safety. Collaborating with sales and customer success teams for exceptional service delivery.
Responsibilities
- Process product sales orders accurately according to standards.
- Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers.
- Resolve concerns for our internal and external customers.
- Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
- Be an example of professionalism and high standards.
- Support the Client Success team in the renewal of service plans for our existing customers.
- Meet customer care goals and service levels for an exceptional customer experience.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year experience in customer service, order processing, sales support, or a related field.
- Strong business acumen and technical aptitude to understand products and ensure accurate, timely order processing.
- Proficiency in credit card payment processing via automated systems.
- Hands-on experience with CRM systems.
- Solid mathematical skills for order validation and partner inquiry support.
- Advanced verbal and written business communication skills: clear, concise, courteous, and professional.
- Proven customer service experience, with passion for exceptional care and empathy for client needs.
- Proactive approach to resolving customer issues while firmly upholding company policies.
- Experience supporting dynamic sales teams.
- Proficient in Microsoft Word, Excel, PowerPoint, Google Drive, SharePoint, MS Teams, Outlook, and remote collaboration tools.
- Highly organized, detail-oriented, and adept at multitasking in fast-paced environments.
- Outgoing team player with a positive, ambitious attitude; offers solutions to drive business improvements.
Benefits
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
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Part - time Field Representative delivering OSCIA workshops, cost - share programs, and inspections. Engaging Ontario farmers and agricultural partners to support sustainable rural agriculture.
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