Senior technician troubleshooting Comtech’s telecommunications, software, and 911 network systems. Supporting customers, NOC staff, and engineering teams with escalations, upgrades, and on - site service.
About the role
- Customer Support Specialist supporting nonprofits using Bloomerang’s fundraising platform. Resolving software issues, delivering training, and improving customer product utilization.
Responsibilities
- Provide customer service and day-to-day support to Bloomerang customers via email, live chat, and phone
- Apply basic product knowledge and standard operating procedures to resolve customer issues
- Support Support initiatives with stakeholders and respond to questions and issues through written, verbal, and electronic communication
- Manage approximately 25 customer interactions per day
- Assist customers with Bloomerang software
- Ensure proper software utilization by customers
- Conduct new customer implementations and training
- Develop and deliver training webinars for customers and internal employees
- Create help documents and videos
- Assist with software quality assurance and testing
- Provide software design and functionality feedback to the Product Development team
Requirements
- Ability to apply product knowledge acquired through new hire training and daily activities
- Knowledge of support procedures and policies
- Problem tracking skills to identify trends or patterns in client system problems
- Background in providing high-quality customer service
- Excellent written and verbal communication skills
- Ability to solve problems quickly
- Strong troubleshooting ability
- General comfort with computers and software technology
- Must be located within the U.S. or select Canadian Provinces
- No visa sponsorship or relocation assistance available
Benefits
- Health insurance options
- Vision insurance options
- Dental insurance options
- HealthiestYou healthcare service with confidential access to doctors 24/7
- 20 PTO days
- 3 flex days
- 4 optional volunteer days
- 12 paid holidays
- Paid parental leave
- 401k match
- Equipment shipped to your door
- Eligible for a discretionary bonus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer service representative handling personal - lines insurance for OTIP in Calmar. Processing policy transactions, resolving client issues, and supporting sales objectives in a hybrid call - centre environment.
Customer service representative handling personal - lines insurance inquiries, policy changes, renewals, and client issues for OTIP. Hybrid role based in Thorsby, Alberta, supporting insurance products and services.
Customer service representative handling insurance inquiries, underwriting changes, and client issues for OTIP Group. Completing policy transactions and supporting sales in Edmonton’s hybrid call - centre environment.
Customer service insurance broker handling inquiries, underwriting, policy changes, and complaints for OTIP’s insurance operations in Wetaskiwin. Supporting sales objectives and Service teams in a hybrid call - centre environment.
Member Support Specialist delivering personalized financial solutions through virtual and telecommunications channels for Manitoba’s values - based credit union. Resolving concerns, encouraging digital adoption, and growing member relationships across diverse communities.
Customer service supervisor overseeing staff operations for Independence Pet Holdings, which manages pet health brands and services. Monitoring quality, escalations, performance reporting, and workforce training.
Commerce platform support specialist operating CloudBlue SaaS commerce solutions for HostPapa’s web hosting business. Supporting partner onboarding, integrations, automation, troubleshooting, and subscription operations.
French - English Customer Service Representative supporting an iconic global luxury retail brand at TTEC. Delivering white - glove assistance, product recommendations, and personalized customer experiences through CRM and digital service tools.
AS
Bilingual customer care specialist supporting pharmaceutical patients and healthcare professionals across Canada. Handling inquiries, triaging medical information, and reporting adverse events and product complaints.