Solution Architect leading enterprise AI architecture, governance, and delivery standards for Bits In Glass and ConveneAI. Shaping client engagements and scaling reusable AI accelerators.
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Solution Architect – Network Observability, Infrastructure Intelligence
Posted 4 months ago
About the role
- Sales Engineer guiding enterprise customers in modernizing network operations and improving operational visibility. Collaborating across teams to deliver measurable business outcomes through innovative technology solutions.
Responsibilities
- Collaborate across Sales, Product, Engineering, Customer Success, and Go-to-Market teams to shape customer strategy, influence product direction, and drive long-term customer value throughout the entire customer lifecycle — from evaluation and adoption through expansion and ongoing success.
- Lead consultative discovery to uncover customer challenges, modernization priorities, and cloud transformation initiatives, then align BlueCat's capabilities to measurable operational and business outcomes through executive workshops and technical deep dives.
- Drive proof-of-value engagements that demonstrate real outcomes — faster troubleshooting, reduced downtime, and automation gains — while guiding customers through evaluation, onboarding, adoption, and expansion.
- Architect and position solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven workflows, tailored to each customer's hybrid or multi-cloud environment and strategic priorities.
- Build trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholders, supporting both pre-sales cycles and long-term customer success outcomes.
- Enable channel and strategic partners by strengthening their technical positioning and customer engagement capabilities, and support go-to-market initiatives including events, webinars, and industry conferences.
- Influence product and market direction by contributing customer insights, competitive intelligence, and feature feedback to Product Management, Engineering, and GTM teams — including participation in beta programs and advisory engagements.
- Operate effectively in a remote-first model maintaining accurate Salesforce engagement updates, collaborating across globally distributed teams, and leveraging modern virtual engagement tools while delivering strong executive presence.
Requirements
- A blend of deep network engineering expertise and the consultative instincts to translate technical capabilities into strategic business value for enterprise customers.
- Enterprise networking foundation covering routing and switching, network security (firewalls, IPS/IDS, NDR), wireless, QoS, and infrastructure modernization across on-premises, cloud, SaaS, and hybrid/multi-cloud environments.
- Observability and telemetry expertise including NetFlow, Flexible NetFlow (FNF), IPFIX, streaming telemetry, PCAP/deep traffic analysis, and network performance monitoring and analytics platforms.
- Automation and integration experience with API-driven infrastructure, Infrastructure-as-Code tools, orchestration platforms, and cloud networking operational visibility strategies; familiarity with DHCP/DNS enterprise architectures is a plus.
- AI and intelligence familiarity with AI-assisted operations, infrastructure intelligence, and automation-driven workflows highly valued; CCNP, CCIE, or equivalent certification is a strong differentiator.
- Consultative selling and advisory skills with exceptional ability to lead discovery, connect technical capabilities to business outcomes, and influence both technical teams and executive stakeholders across complex enterprise sales cycles.
- Cross-functional collaboration with a track record of working effectively across Product, Engineering, Sales, Marketing, Customer Success, and Services organizations in a customer-facing technical capacity.
- Relevant background and education including a degree in Computer Science, Electrical Engineering, IT, or equivalent practical experience — alongside hands-on roles in sales engineering, solutions engineering, network engineering, technical consulting, or customer success engineering.
Benefits
- A Professional Development Budget
- Dedicated Wellness Days and Wellness Week
- A Lifestyle Spending Account
- An Employee Recognition Program
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