Bilingual Investigator investigating complaints and reports for Ontario’s early childhood educator regulator. Conducting interviews, analyzing evidence, documenting findings, and testifying at disciplinary hearings.
About the role
- BMO lending operations associate processing bilingual loan servicing, transactions, and stakeholder requests. Supporting reporting, reconciliations, regulatory compliance, and process improvements.
Responsibilities
- Deliver critical lending operations processes, including loan administration and servicing activities
- Support payments, transactions, service requests, administrative activities and stakeholder inquiries within service level agreements
- Collaborate with stakeholders to improve processes and workflow and achieve business results
- Support lending operations for mortgages, consumer lending, leasing and/or commercial lending products
- Gather and format data into regular and ad-hoc reports and dashboards
- Support change management execution and sustainment activities
- Organize work information to ensure accuracy and completeness
- Execute routine service requests, transactions and queries
- Distribute, collect and file documentation and information
- Provide problem-solving support for more junior staff
- Process service requests, transactions and activities accurately and on time
- Respond to stakeholder questions and requests
- Check and reconcile information and documentation
- Identify and resolve discrepancies and escalate issues when necessary
- Enter, review and verify loan information and documentation
- Maintain loan records and documentation
- Communicate and collaborate with internal and external stakeholders
- Support development and implementation of new processes and systems
- Maintain understanding of regulatory requirements and operational risks
- Support development of tools and delivery of training
- Handle complex and diverse tasks and escalations
- Analyze issues and determine next steps
- Apply BMO’s Risk Management Framework and comply with applicable policies, laws and regulations
Requirements
- Typically 2–3 years of relevant experience
- Post-secondary degree in a related field desirable, or equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology
- Knowledge and understanding of key products, services, processes and controls
- Knowledge of business risk and regulatory requirements
- Good prioritization skills
- Good PC skills, including MS Word, Excel and PowerPoint
- Specialized knowledge
- Good verbal and written communication skills
- Good organization skills
- Good collaboration and team skills
- Good analytical and problem-solving skills
- Fluent in French and English
- Ability to work within relevant service level agreements and established policies, processes and procedures
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Workplace accommodations available on request
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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