Bilingual Investigator investigating complaints and reports for Ontario’s early childhood educator regulator. Conducting interviews, analyzing evidence, documenting findings, and testifying at disciplinary hearings.
About the role
- Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, funding, and patient-support services for Cencora’s Innomar Strategies.
Responsibilities
- Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address program, disease-state, and product-related inquiries using approved materials
- Provide ongoing support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Review and update files throughout the patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and identify alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training and pharmaceutical meetings
- Attend patient meetings and conferences and work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
- Maintain clear communication with the manager, team, and client
- Assist in training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and severe adverse events according to program procedures
- Perform other assigned duties and work on standby/on call as required
Requirements
- Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable, avec cinq (5) années d’expérience en soins infirmiers
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Fluency in French and/or English may be required depending on program and geographic location
- Experience in hematology and/or nephrology is an asset
- Strong patient-centered approach
- Ability to multitask and work under pressure
- Excellent customer service, telephone, communication, problem-solving, teamwork, negotiation, analytical, mathematical, organizational, interpersonal, leadership, and presentation skills
- Ability to communicate and understand medical information
- Proficiency in internet research and computer skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to consistently meet deadlines
- Willingness to travel at least 15% of the time each year
- Ability to work on standby/on call as required
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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