About the role

Bilingual Investigator investigating complaints and reports for Ontario’s early childhood educator regulator. Conducting interviews, analyzing evidence, documenting findings, and testifying at disciplinary hearings.

Responsibilities

Receive and review initial complaints and information
Identify issues and develop comprehensive investigation plans
Conduct investigations into complaints and reports
Determine techniques for thorough and objective investigations
Identify, obtain, and analyze relevant information and documentation
Identify discrepancies and information gaps
Conduct telephone interviews with key witnesses and draft interview summaries
Document verbal communications related to investigations
Locate witnesses and other information required for investigations
Prepare documentation to obtain information and document findings
Organize and compile investigation records
Provide testimony regarding investigative content and process in disciplinary hearings
Report to the Manager, Investigations

Two or three-year college program
Bilingualism in French and English at Level C1, CEFRL, is required
1 to 3 years’ experience in the regulatory or early childhood education sector
Knowledge of investigation techniques to enable collection of information
Knowledge of the early childhood education sector and professional regulation
Knowledge and understanding of legal and administrative law principles
Knowledge of the Early Childhood Educators Act, 2007 and familiarity with the College’s Code of Ethics and Standards of Practice
Judgment and analytical skills to assess risks and identify issues
Ability to work independently and in a team
Written communication skills for detailed and accurate investigative documentation
Listening, verbal communication, and relationship-building skills
Resilience, tact, and diplomacy when communicating about sensitive matters
Professional judgment to disclose appropriate information and maintain neutrality
Attention to detail and time management skills